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    Successful Service Department Management Series - The Courses
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Successful Service Department Management
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Successful Service  Department Management Series

 

The series is divided into six courses. All of the courses and materials are free, including the Skills Enrichment Activities and Job Guides. Place your cursor on each course title to see what you'll learn.

Course 1: Understanding the Concept of Profit  - Free Download 

  • How profit is generated
  • How turnover affects profit
  • How to figure item profitability
  • How to figure gross profit
  • How to calculate department profitability

Course 2: Sales and Merchandising - Free Download 

  • The reasons consumers buy
  • How to trigger impulse purchases
  • The power of suggestive selling
  • How to create impulse sales with sales and communication
  • How merchandising can affect sales
  • How to plan successful demonstrations

Course 3: Increasing Gross Margins - Free Download 

  • How raising prices affects gross margins
  • How purchasing affects gross margins
  • How product mix affects gross margins
  • How ad items affect gross margins

Course 4: Controlling Inventories - Free Download 

  • The difference between known shrink and unknown shrink
  • How to calculate shrink
  • Gathering information for an order
  • Order organization
  • Controlling product loss through billing, portioning, and recipe/formula costing

Course 5: Managing Direct Expenses - Free Download 

  • How to write an effective schedule
  • How to control supply and packaging cost
  • How to control transportation cost
  • How to calculate your department's contribution to overhead

Course 6: Developing a Profit Center Team - Free Download 

  • How to build motivation by communicating clear expectations
  • How to build motivation through training
  • How to give effective feedback
  • How to build motivation through communication

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