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    Successful Service Department Management - The Practical Application
Training
Training
Education Assistance
Education Assistance
G.R.E.A.T. Customer Engagement
G.R.E.A.T. Customer Engagement
The Courses
The Practical Application
The Download Center
In-store Bakery Product Knowledge 
In-store Bakery Product Knowledge 
The Courses
The Practical Application
The Download Center
Introduction to Food Safety
Introduction to Food Safety
The Courses
The Practical Application
The Download Center
Successful Service Department Management
Successful Service Department Management
The Courses
The Practical Application
The Download Center
E-Learning
E-Learning
Job Guides
Job Guides
Podcasts
Podcasts
Web & Mobile Training
Web & Mobile Training
 

Examples, Guided Exercises, and Review

Each course includes Examples that further illustrate material. There are also Exercises throughout each course that give you practice using some of the principles and ideas discussed in the course. Following each course is a Review to recap important material. Each exercise and review also includes an answer key. Click the images below for a larger view.

Course 1 Example

Course 1 Exercise

Course 1 Review

Course 1 Example

Course 1 Exercise

Course 1 Review

Skills Enrichment Activities (SEA)

The Skills Enrichment Activities are at the end of each course. They will help you further your professional development by giving you a chance to apply the knowledge and skills you've learned in each course. Using information unique to your department, the SEA process will give you insight that could impact department profitability and prompt you to make new management decisions.     

IDDBA Job Guides

Throughout each course you will find corresponding IDDBA Job Guides that can be used to share information with your associates. These free, downloadable IDDBA Job Guides can then be used on the sales floor to improve department success through understanding profit, learning G.R.E.A.T. customer service, reducing shrink, and keeping your department's signs looking nice.

Final Quiz

The Final Quiz and answer key will reinforce what you have learned throughout the series. From here, you will be able to put what you have learned to good use as a successful service department manager.

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