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Free, downloadable, on-the-job training guides.

Featured Job Guide

Featured Customer Service Job Guide

Apologize. Listen. Fix.
When a customer gets upset, there's no need for you to do the same. Take a deep breath and try to turn a complaint into a positive. If you or your store has made a mistake, remember three words: Apologize, Listen, and Fix. When a complaint is handled well, customers usually reward your store with their business in the future.


Complete Listing of Customer Service Job Guide PDFs

A G.R.E.A.T. Way to Sell

Apologize. Listen. Fix.

Body Language

Building Customer Loyalty

Building Sales

Dealing with Upset Customers
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Greet. Share. Thank.

Suggestive Selling
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Disclaimer: The information presented in all our Job Guides (including IDDBA & YOU Training Tips) has been compiled from sources and documents believed to be reliable and represents the best professional judgment of the International Dairy-Deli-Bakery Association (IDDBA). However, the accuracy of the information presented is not guaranteed, nor is any responsibility assumed or implied, by IDDBA for any damage or loss resulting from inaccuracies or omissions.

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