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IDDBA and LearnSomething present
Cheese: Product Knowledge for Retail
Staff
| With the average supermarket carrying
more than 100 types of cheese, it’s no surprise that consumers can
get overwhelmed by their choices. Trained associates can help.
Cheese: Product Knowledge for Retail Staff creates educated
associates who approach their jobs more skillfully. Customers enjoy an
enhanced in-store experience—leading to higher register rings and
greater store and brand loyalty.
Cheese: Product Knowledge for Retail Staff is
an interactive online course that consists of seven modules:
- Cheese Basics gives an overview of basic cheese types and
best-selling cheeses—American, Swiss, Muenster, Provolone, and
Cheddar.
- Soft Cheese covers Feta, Brie, Fresh Mozzarella, Chevre, Queso
Blanco, and Queso Fresco
- Semi-Soft Cheese covers Mozzarella, Havarti, Monterey Jack,
Port Salut, and Limburger.
- Semi-Hard Cheese teaches about specialty Cheddar, Baby Swiss,
Emmental, Gouda, Edam, and Colby/Colby Jack
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- Blue Cheese covers Blue, Creamy Blue, Gorgonzola, Roquefort,
and Stilton.
- Putting It All Together – Cheese uses a customer
interaction scenario to help associates apply their knowledge for higher
sales.
- Hard Cheese discusses Parmesan, Parmigiano-Reggiano, Romano,
Pecorino Romano, Gruyère, and Appenzeller.
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Cheese: Product Knowledge for Retail Staff
offers associates guidance on how to put different cheeses to their best
uses. In the table below, associates can roll over the different categories
to learn serving ideas.
Cheese: Product Knowledge for Retail Staff
is a companion to the successful customer service module Prepare
to Serve: Product Solutions for Customers, Fresh Perishable Foods and
part of the Prepare to Sell — Fresh
Perishable Foods series.
For more information about Cheese: Product Knowledge for Retail Staff
and the rest of the Prepare to
Sell — Fresh Perishable Foods series, contact IDDBA or LearnSomething
staff.
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