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Deli Training & Certificate Program It's better to make a customer than a sale because customers
come back again and again.-- Outrageous: Guilt-free Selling, Unforgettable Service,
T. Scott Gross
The Deli Training & Certificate (DTC) program is a successful,
four-course video series that teaches many basic service skills that help your associates
learn how to turn selling into service. Associates learn that when the customer is more
important than the sale, magic happens. Everyone smiles. Attitudes improve. Associates
don't leave their jobs (the highest turnover position in supermarkets is the deli clerk)
and their productivity and job satisfaction increases. Customers are delighted. The bottom
line looks better and better.
The DTC components are:
Course
One: Clean, Fresh, & Friendly
(orientation customer service and suggestive selling)
Course
Two: Know What You're Selling
(two parts - product knowledge)
Course
Three: Be Safe, Not Sorry
(two parts - food safety and product handling personal hygiene)
Course
Four: Center On Profit
(running profitable deli department)
| Deli Training Pricing* |
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IDDBA Member
| Nonmember
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| Full Set |
$295 |
$795 |
| Individual Course |
$80 |
$160 |
| Additional Participant Manuals |
$8 each, $48/set |
$16 each, $96/set |
| Additional Leader's Guides |
$10 each |
$20 each |
*Call IDDBA's Education Department at 608-238-7908 for
information about our "Commitment to Training"
Pricing.
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