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IDDBA and LearnSomething present
Prepare to Sell™ — Fresh
Perishable Foods
Employee online training that produces extraordinary customer service
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Prepare to Sell™ — Fresh
Perishable Foods is an interactive online training series that
enables supermarket perishable department associates to increase sales
in their departments (and throughout the store) by providing knowledgeable
solutions for customers' meal needs. Associates test out new skills in
online simulated interactions before taking them to the sales floor. With
this training comes several significant results:
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- More qualified associates who approach their jobs skillfully
and with confidence to better serve customers.
- Customers who enjoy enhanced in-store experiences that lead
to greater department, store, and brand loyalty, as well as bigger
sales.
The training series consists of three separate training courses
that may be ordered independently of each other. A Learning Management System
(LMS) program is also available.
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- The customer service training module teaches employees
to engage customers and increase purchases. The training
applies to associates who work in the following departments:
- Deli
- Bakery
- Cheese
- Fresh meat
- Seafood
- Produce
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- In the product category training modules, employees learn to converse easily
with customers about selected deli meats
and cheeses.
- A customizable learning management system
helps retailers assign training modules and track results, if you have a corporate
LMS or a LearnSomething portal.
Customer Service Course -
Prepare to Serve: Product Solutions for Customers—Fresh
Perishable Foods
Product Solutions for Customers—Fresh
Perishable Foods teaches supermarket perishable associates effective
ways to enhance shoppers' in-store experiences so they become repeat
customers. Deli, bakery, cheese, fresh meat, seafood, and produce
employees learn how to use the Connect-Discover-Match-Complete
service approach to sell more perishable foods and build shopper
loyalty. The course's skill-building lessons and interactive sales
floor simulations improve retention and show trainees how to:
- Quickly engage customers and use good listening skills.
- Recognize different types of customers and determine their meal needs.
- Shift customers' focus from individual items to the entire meal.
- Increase sales by cross-selling other perishable department products.
- Turn customer objections into opportunities.
- Manage multiple customers.
- Complete interactions so customers feel valued.
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Product Solutions for Customers—Fresh
Perishable Foods motivates your associates to provide extraordinary
customer service and to stay focused on the importance of product
knowledge and solution selling.
Here's an example of an interactive exercise that teaches associate
about four customer types and how to sell to them based on their
needs.
Product
Knowledge Courses -
Cheese:
Product Knowledge for Retail Staff
Deli
Meat : Product Knowledge for Retail Staff
Learning
Management System (LMS)
Retailers who have a portal through LearnSomething
or a corporate Learning Management System can customize employees' training
assignments based on department and responsibilities. A variety of standard
or customized reports track associate training progress over multiple stores,
providing complete information in flexible formats. (Note: Individual
course purchases through the e-commerce store and purchases using the Bulk
Order Form do not include LMS tracking functions.)
For more information about Prepare to Sell — Fresh Perishable
Foods, contact IDDBA or LearnSomething staff.
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