Workbook Downloads

The G.R.E.A.T Customer Engagement series, designed for supermarket associates and managers, teaches one how to treat customers as they would expect to be treated. You'll learn how to use the G.R.E.A.T. approach to personalize the sales experience, how to listen and assess needs, and how to be an advocate for your department's products and ask for the sale.

IDDBA Job Guides

Develop your staff using IDDBA Job Guides, downloadable, 1 page, 4 color PDF downloads. They are FREE, easy to use, on-the-job training resources. Timely, practical topics educate staff about products you sell and ways to efficiently work in in-store environments.

Prepare to Sell E-Learning

Prepare to Sell™ — Fresh Perishable Foods is an interactive online training series that enables supermarket perishable department associates to increase sales in their departments (and throughout the store) by providing knowledgeable solutions for customers' meal needs. Associates test out new skills in online simulated interactions before taking them to the sales floor.

Prepare to Serve: Product Solutions for Customers—Fresh Perishable Foods motivates your associates to provide extraordinary customer service and to stay focused on the importance of product knowledge and solution selling.