Jim Donald — Former CEO of Starbucks

Jim Donald
General Session

Date: Tuesday, June 6, 2017
Time: 8:25 AM - 9:00 AM

Lessons from Retail: From the Founding Executives to the Front-Line Employee

Named one of the “Top 25 CEO’s in the World” by The Best Practice Institute, Jim Donald is a successful leader and an accomplished businessman in retail. As former CEO of Starbucks, Haggen Food & Pharmacy, and Extended Stay Hotels, Donald spent four decades watching, listening, learning, and executing strategies and lessons from employees and retail icons.

He joined Starbucks in 2002 as president and led them through some of the company’s most rapid global expansion with record financial performance and growth. He focused on the human connection with front-line employees and face-to-face marketing that moved product and kept customers happy. With more than 35 years of experience in the supermarket industry, Donald was a key executive in the development and expansion of Walmart Super Center, where he was personally recruited by Sam Walton, Walmart founder, because of his prosperous reputation in grocery retail.

In his witty and wise lessons from retail—lessons they don’t teach in business school—Donald distills the wisdom he’s gained from working with employees in some of the most momentous companies in the world.

Expert Neighborhood

Date: Monday, June 5, 2017
Time: 2:00 PM - 5:30 PM

Date: Tuesday, June 6, 2017
Time: 10:00 AM - 2:00 PM

Business Area: Products
Topic: Profitability

One-on-one meetings may be scheduled with Jim Donald in the Expert Neighborhood.  Appointments can be booked at the show starting Saturday, June 3.


IDDBA 18 | June 10-12, 2018 | New Orleans Ernest N. Morial Convention Center | New Orleans, LA