Industry Research

Reputation Management

Reputation Management

What tools do you use to manage your reputation? Surely you have policies in place to handle customer complaints that occur in person or over the phone. But how do you handle negative reviews that are posted online for current and potentially new customers to read? Do you know how to respond to not only positive reviews, but also negative reviews? Managing your online presence is key to business success.
 
This white paper will walk you through the following processes:

  • Claiming and auditing online listings
  • Composing responses to positive reviews
  • Composing responses to negative reviews
  • Increasing positive reviews
  • Flagging reviews for removal

IDDBA - 2016

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Reputation Management with Joshua Swanson

Many Millennials say they don't trust brand advertisements. But they do trust online reviews from people they don't even know. That's why online reputation management is so important. Develop your strategy with IDDBA's Reputation Management Matters white paper, produced in partnership with Joshua Swanson.