What tools do you use to manage your reputation? Surely you have policies in place to handle customer complaints that occur in person or over the phone. But how do you handle negative reviews that are posted online for current and potentially new customers to read? Do you know how to respond to not only positive reviews, but also negative reviews? Managing your online presence is key to business success.
This white paper will walk you through the following processes:
- Claiming and auditing online listings
- Composing responses to positive reviews
- Composing responses to negative reviews
- Increasing positive reviews
- Flagging reviews for removal
IDDBA - 2016
After reading this report, let us know what you think by sending a message to research@iddba.org.
Only available for download to IDDBA Members.
Login
Not a member?
Sign up