G.R.E.A.T. Customer Engagement: Course 3

Course 3: Handling Multiple and Upset Customers

G.R.E.A.T. Customer Engagement
Course 3: Handling Multiple and Upset Customers

You’ll face some challenges working in service departments. In this section, you’ll learn how to effectively handle more specific customer situations including:

  • Handling multiple customers
  • Using the C.A.L.M. way when a customer is upset


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