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Training

G.R.E.A.T. Customer Engagement Series

Free, downloadable, workbooks.
G.R.E.A.T. Customer Engagement: Course 1

G.R.E.A.T. Customer Engagement: Course 1
G.R.E.A.T. Customer Engagement
Course 1: Personalized Service & First Impressions

This section explains what personalized service is and how it influences customer
loyalty. You’ll learn how to offer superior service to give your business a competitive
edge. And, these new skills will give you a sense of accomplishment that
motivates you to give your personal best every day on the job. You will learn:

  • What personalized service is
  • Why personalized service is an asset to your business
  • Customers’ most important reasons for buying service department products
  • What suggestive selling is and how to use it when off ering meal solutions
  • How to improve customer engagement using the G.R.E.A.T. approach
  • The C.A.L.M. way to handle customer problems tactfully
You’ll also learn the value of a good first impression and what impresses customers in service departments:
Department cleanliness
  • Availability of fresh, high-quality products
  • Winning employee ways
  • Appealing products and displays

G.R.E.A.T. Customer Engagement: Course 2

G.R.E.A.T. Customer Engagement: Course 2
G.R.E.A.T. Customer Engagement
Course 2: Great Expectations of You

Customers have great expectations of you. They trust you’ll put together their order with the utmost care, accuracy, and speed. They expect a cheerful, friendly attitude and product advocacy that’s second to none. This establishes trust and ensures new business.
You’ll see how simple and engaging it is to meet and surpass customers’ expectations when you:

  • Greet
  • Recognize needs
  • Explore preferences
  • Advocate products
  • Thank the customer

Course 3: Handling Multiple and Upset Customers

G.R.E.A.T. Customer Engagement: Course 3
G.R.E.A.T. Customer Engagement
Course 3: Handling Multiple and Upset Customers

You’ll face some challenges working in service departments. In this section, you’ll learn how to effectively handle more specific customer situations including:

  • Handling multiple customers
  • Using the C.A.L.M. way when a customer is upset

G.R.E.A.T. Customer Engagement: Quiz

G.R.E.A.T. Customer Engagement: Quiz
G.R.E.A.T. Customer Engagement
Quiz