Training

Customer Service

Free Online and Mobile Training in English and Spanish

Over 70 training modules for retail associates working in fresh departments.

Visit training.iddba.org

A quiz follows the completion of each course. Users can track their quiz scores and generate a certificate of completion by creating an optional site account.

Customer Service Department Featured Job Guide
apologize-listen-fix

Apologize. Listen. Fix.
When a customer gets upset, there’s no need for you to do the same. Take a deep breath and try to turn a complaint into a positive. If you or your store has made a mistake, remember three words: Apologize, Listen, and Fix. When a complaint is handled well, customers usually reward your store with their business in the future.

All Customer Service Job Guides
Customer Service Department Featured Workbook
G.R.E.A.T. Customer Engagement

G.R.E.A.T. Customer Engagement
G.R.E.A.T. Customer Engagement

This series will help supermarket deli, bakery, and cheese department associates and managers learn how to personalize the customer service experience. You’ll learn the importance of really listening to your customers, finding out what their needs are, and being their guide — an advocate — for the products you sell every day.

Customers choose to shop where the service stands out: where they trust the products and feel valued. Shopping is an emotional experience. Customer satisfaction increases when you create a positive emotional response with every customer, every time they shop. This high level of engagement gives your store a sense of community where people will enjoy shopping. And it always rewards your store, your department, your customers, and YOU.

This series has three courses and a final quiz:

  • Course 1: Personalized Service & First Impressions
  • Course 2: Great Expectations of You
  • Course 3: Handling Multiple and Upset Customers
  • Final Quiz

 

All Customer Service Workbooks