Training

Management/Operations Job Guides

Free, downloadable, on-the-job training guides.
 
A G.R.E.A.T Way to Sell

A G.R.E.A.T. Way to Sell
The first few seconds with a shopper are crucial. The G.R.E.A.T. suggestive selling technique builds sales for a service department.

Department Success: Understanding Profit

Department Success: Understanding Profit
Understanding Profit covers the basic economic principles behind sales and how your department makes money. Understanding the relationship between turnover and mark-up can help your associates understand promotions and make appropriate suggestions to customers seeking advice.

Department Success—Reducing Shrink

Department Success—Reducing Shrink
When actual sales fall short of expected sales, the difference is shrink. In all perishable departments, you can expect some shrink. Known shrink is when you know where the product loss comes from, for instance, a product past its sell-by date. Unknown shrink is not as clear, like a cashier ringing a purchase on the wrong key.

Department Success—Sign Management and Effective Communication

Department Success—Sign Management and Effective Communication
Aside from friendly associates, signs are one of the single most important selling tools in your department. In fact, more than 90% of customers use signs to help make purchase decisions. Sales can increase by 50% just by adding a simple sign to a product on the shelf.

Disclaimer: The information presented in all our Job Guides (including IDDBA & YOU Training Tips) has been compiled from sources and documents believed to be reliable and represents the best professional judgment of the International Dairy-Deli-Bakery Association (IDDBA). However, the accuracy of the information presented is not guaranteed, nor is any responsibility assumed or implied, by IDDBA for any damage or loss resulting from inaccuracies or omissions.