Product Knowledge

Free Online and Mobile Training in English and Spanish

Over 35 training modules for retail associates working in fresh departments.


A quiz follows the completion of each course. Users can track their quiz scores and generate a certificate of completion by creating an optional site account.

Product Knowledge Department Featured Job Guide
Bread Shapes

Bread Shapes

Many breads are formed in distinctive shapes that are as much a part of their character as their flavor. Here are a few of the most common shapes you'll find sold in the in-store bakery.

All Product Knowledge Job Guides
Product Knowledge Department Featured Workbook
In-store Bakery Product Knowledge

In-store Bakery Product Knowledge
As a part of IDDBA's mission to promote the growth and development of dairy, deli, bakery, and cheese sales, we are pleased to bring you our In-Store Bakery Product Knowledge training series at no cost.
This computer workbook series shows you how to delight customers with bakery product information. It's one of your most important roles. This training will build your confidence and your bakery expertise.

In-Store Bakery Product Knowledge What You'll Learn

  • The importance of the in-store bakery department to your store.
  • Your important role on the bakery team.
  • Bakery production methods: scratch, par-bake, bake-off, thaw and sell, freezer-to-oven, and mix.
  • Bread baking basics.
  • Popular bakery products: cakes & icing, cookies, breads & rolls, donuts, sweet goods, and Danish.
  • Nutrition overview.

All Product Knowledge Workbooks