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Dale Carnegie & IDDBA Leadership Excellence Preview for Department Heads and Managers Workshop 3

Amy Roberts

MAR 10, 2026 | Leadership

Please join other managers and department heads for this Live Online Event. Explore how Dale Carnegie’s Leadership Excellence Program equips retail leaders with stronger communication, effective coaching, and confident leadership, creating immediate impact on team performance and retention. This accelerated preview experience shows how the Dale Carnegie Leadership Excellence Program develops stronger managers who elevate team performance, improve customer experience, and directly impact profitability in perishable departments.

Why Decision Makers Should Attend

  • Strengthen engagement & reduce turnover by leading people, not just processes

  • Communicate clearly & resolve conflict quickly, improving team culture and customer experience

  • Drive performance aligned with store goals, such as reducing waste, improving product turnover, or increasing upsell

  • Develop staff through coaching & delegation, creating a stronger, more capable frontline team

  • Champion change with confidence, especially in environments with tight margins, fast pace, and shifting demands

    This session previews the tools that turn everyday managers into confident, people-focused leaders who create consistency, accountability, and higher performance across your departments.

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Speaker Bios

Amy Roberts

Dale Carnegie North Central US

SVP Sales and Marketing

Amy-Roberts

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