Neil Coole is a BSI subject matter expert who has more than 24 years of experience working in the standards development, testing, inspection and certification industry, who has presented on the important topic of how standards can be used to proactively address global critical issues and to implement the necessary best practice frameworks to protect their reputation, manage risk, improve trust and stand the test of time. Since re-joining BSI in 2018 from BRC Global Standards, as Food & Retail Supply Chain Director of the Americas, Neil and his team have been actively supporting organizations throughout the food and retail industry wishing to implement the necessary best practice standards to protect their reputation, manage risk, and improve trust. By focusing on the needs and priorities of clients, Neil and his BSI colleagues around the world are able to support our clients in effecting positive and measurable changes that help our clients to prove their promises.